My item is faulty

Update 30/3/23

If the item I purchased is faulty can I return it?

For purchases made prior to the administration; we understand it may cause frustration but unfortunately, we are unable to accept returns for faulty goods.

If you are due a refund for a faulty item that was purchased prior to the appointment of the Administrators, and the return is in line with the terms and conditions of the purchase, you can submit a claim to the Administrators. Details of how to file a claim can be found here

For purchases made online or in store during the sale period post 28 March 2023, we can accept returns for faulty items for a period of up to 14 days after purchase. If the purchase was online the cost of the return will need to be paid for by the customer. Faulty items purchased online cannot be returned in store. If the purchase was in store, the faulty item must be returned in store.

If you have any further issues or questions please visit: https://www.pwc.co.uk/ckacquisitions