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Activity overview

Latest activity by Chris
  • Chris created an article,

    Personalised items.

    Great news. We have been busy in the background and are pleased to announce that you can now add personalisation to a small number of our products at an additional cost. The items that are availabl...

  • Chris created an article,

    American Express

    **UPDATED 17th July**Having problems paying for your order with American Express. Do not worry it is not an issue with your card, but an issue we are experiencing with this payment method. While we...

  • Chris created an article,

    When will you reply to my email?

    We aim to reply to your emails within 48 hours, but this may take longer at our peak periods.  We have plenty of useful information in our other Help Centre articles, that may answer your question.  

  • Chris created an article,

    International Standard and Express Delivery prices

    International Standard and Express prices     Territory/Country Currency Threshold Standard Delivery Above Threshold Standard DeliveryUnder Threshold Express Delivery Above Threshold Express Del...

  • Chris created an article,

    Cath Kidston Stores & Outlets

    You can visit us in person at any of our Outlet Stores and, of course, our Global Home & Flagship, Piccadilly. Step into the world of Cath Kidston, where our wonderful store teams are on hand to gu...

  • Chris created an article,

    Items added to basket

    As we run from a live stock system, items are sadly not reserved when added to your basket. Items can therefore sell out prior to checkout. If this happens, you will receive an error message statin...

  • Chris created an article,

    Purchased in store?

    Items purchased in our Flagship store or outlets will need to be returned to the store or outlet directly where the original transaction took place. We are unable to accept store returns or process...

  • Chris created an article,

    Gift Cards

    We are currenty not selling gift cards at the moment. If you are having trouble redeeming an existing gift card online, please reach out to us with your 16 digit Gift Card number. We will then be a...

  • Chris created an article,

    Unwanted gift

    Everyone loves a gift, but sometimes it is not quite what you wanted. If your gift was purchased from one of our stores, please visit our stores who will be happy to issue a refund or exchange with...

  • Chris created an article,

    Print on item

    Purses and bags are made from a cut of a length of fabric, we cannot guarantee that it will look exactly the same as the imagery on the website. Each individual purse/bag will be made of different ...