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Activity overview

Latest activity by Chris
  • Chris created an article,

    Delivery update - 24th April 2023

    We are currently experiencing huge demand for our lovely products, which means we are taking slightly longer than normal to dispatch them. We normaly take 3-5 days to dispatch and deliver our order...

  • Chris created an article,

    American Express

    **UPDATED 17th July**Having problems paying for your order with American Express. Do not worry it is not an issue with your card, but an issue we are experiencing with this payment method. While we...

  • Chris created an article,

    When will you reply to my email?

    We aim to reply to your emails within 5 working days.  We have plenty of useful information in our other Help Centre articles, that may answer your question.  

  • Chris created an article,

    International Standard and Express Delivery prices

      International Standard and Express prices     Territory/Country Currency Standard Delivery Express Delivery Rest of World GBP 20 30 Australia AUD 25 55 Austria EUR 10 25 Belgium EUR...

  • Chris created an article,

    Cath Kidston Stores & Outlets

    You can visit us in person at any of our Outlet Stores and, of course, our Global Home & Flagship, Piccadilly. Step into the world of Cath Kidston, where our wonderful store teams are on hand to gu...

  • Chris created an article,

    Items added to basket

    As we run from a live stock system, items are sadly not reserved when added to your basket. Items can therefore sell out prior to checkout. If this happens, you will receive an error message statin...

  • Chris created an article,

    Gift Cards

    We are currenty not selling gift cards at the moment. If you are having trouble redeeming an existing gift card online, please reach out to us with your 16 digit Gift Card number. We will then be a...

  • Chris created an article,

    Print on item

    Purses and bags are made from a cut of a length of fabric, we cannot guarantee that it will look exactly the same as the imagery on the website. Each individual purse/bag will be made of different ...

  • Chris created an article,

    International Returns

    Update 30/3/23 What is your returns policy? Can I have a refund? For purchases made prior to the administration, while we appreciate it’s disappointing, we can’t offer refunds or exchanges and we a...

  • Chris created an article,

    International order tracking

      Need help tracking an international order?  Please click on the below link. Tracking