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  • International Delivery Times

    Update 30/3/23 - Will I still receive my order? Customer orders made prior to the administration should be delivered. All new orders made during the sale period will also be processed as normal. We...

  • Cath Kidston Stores & Outlets

    You can visit us in person at any of our Outlet Stores and, of course, our Global Home & Flagship, Piccadilly. Step into the world of Cath Kidston, where our wonderful store teams are on hand to gu...

  • Something is missing from my order

    We are sorry if an item missing from your order. Before contacting our Customer Care team, we would recommend checking the following: We may have sent your items in separate parcels so please chec...

  • I have received the wrong item

    We're sorry to hear that you've been sent an incorrect item in your order, please reach out to us directly via email or live chat (Mon-Fri 10am-6pm) to let us know which item you have been sent and...

  • How to place an order online

    Placing an order online at Cath Kidston could not be easier, simply follow these steps.   1. Click Add to bag to place the item you want to buy in your bag.     2. Once you have finished shopping, ...

  • American Express

    **UPDATED 17th July**Having problems paying for your order with American Express. Do not worry it is not an issue with your card, but an issue we are experiencing with this payment method. While we...

  • I have a question about an item

    The website should give you all the information you need for an item, but if you have a specific question about a product on the website, use the ‘Submit a request’ button at the bottom of this pag...

  • Payment options

    We accept the following payment options: VISA, MasterCard, Visa Delta, Klarna, PayPal, Apple pay and Amazon Pay.  For details on Amazon Pay please click this link:

  • Gift Cards

    We are currenty not selling gift cards at the moment. If you are having trouble redeeming an existing gift card online, please reach out to us with your 16 digit Gift Card number. We will then be a...

  • Items added to basket

    As we run from a live stock system, items are sadly not reserved when added to your basket. Items can therefore sell out prior to checkout. If this happens, you will receive an error message statin...