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  • Print on item

    Purses and bags are made from a cut of a length of fabric, we cannot guarantee that it will look exactly the same as the imagery on the website. Each individual purse/bag will be made of different ...

  • International order tracking

      Need help tracking an international order?  Please click on the below link. Tracking    

  • Help with your International order?

    Need help with your international order? Please click on the following link.   Help Center Link

  • Are you getting more stock?

    If something in your Wishlist is out of stock, you can select See Similar Items to see some of our recommended alternatives. Type a description into the search box on our website and use the filter...

  • I have a question about a promo

    Promo code can be added at checkout, by selecting 'Use promo code' and then adding it to the 'Enter the code' field. You need to enter the code exactly as it was given to you, without any spaces. O...

  • I want to change my order

    Unfortunately, once an order has been placed, we are unable to cancel it, or make any changes to it. If you have changed your mind, please wait to receive your order, and return it to us.

  • I'm having trouble logging in

    If you receive a message that says your email address/password is not recognised, there is a few things worth checking: Make sure you are using the same email address and password you registered w...

  • I want to change my account details

    You can change the details on your account at any time in My Account. To make changes to your password, email address, delivery address or payment method, follow these simple steps: Log into your ...

  • My Items have been reduced further since placing my order

    Sadly, on some occasions you may miss out on a promotional offer, we do hope you can appreciate that it is the nature of the retail industry to offer many different promotions and sales throughout ...

  • When will I be charged for my order

    At checkout we do a pre-authorisation of your card and once your products are despatched, we will charge your payment method.  Naturally, we try and keep our website as up to date as possible with ...