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  • Payment options

    We accept the following payment options: VISA, MasterCard, Visa Delta, Klarna, PayPal, Apple pay and Amazon Pay.  For details on Amazon Pay please click this link:

  • International Standard and Express Delivery prices

      International Standard and Express prices     Territory/Country Currency Standard Delivery Express Delivery Rest of World GBP 20 30 Australia AUD 25 55 Austria EUR 10 25 Belgium EUR...

  • International Returns

    Update 30/3/23 What is your returns policy? Can I have a refund? For purchases made prior to the administration, while we appreciate it’s disappointing, we can’t offer refunds or exchanges and we a...

  • American Express

    **UPDATED 17th July**Having problems paying for your order with American Express. Do not worry it is not an issue with your card, but an issue we are experiencing with this payment method. While we...

  • Cath Kidston Stores & Outlets

    You can visit us in person at any of our Outlet Stores and, of course, our Global Home & Flagship, Piccadilly. Step into the world of Cath Kidston, where our wonderful store teams are on hand to gu...

  • Items added to basket

    As we run from a live stock system, items are sadly not reserved when added to your basket. Items can therefore sell out prior to checkout. If this happens, you will receive an error message statin...

  • Gift Cards

    We are currenty not selling gift cards at the moment. If you are having trouble redeeming an existing gift card online, please reach out to us with your 16 digit Gift Card number. We will then be a...

  • Print on item

    Purses and bags are made from a cut of a length of fabric, we cannot guarantee that it will look exactly the same as the imagery on the website. Each individual purse/bag will be made of different ...

  • International order tracking

      Need help tracking an international order?  Please click on the below link. Tracking    

  • International Delivery Times

    Update 30/3/23 - Will I still receive my order? Customer orders made prior to the administration should be delivered. All new orders made during the sale period will also be processed as normal. We...